TEEI Language

Safety and rules

Safety and rules for every session

This page covers who we let in, what we expect of each other, what is not allowed, and the three controls that are yours at any moment.

If something is wrong right now: you can leave a session, report someone, or block them. See how each control works

A volunteer profile

Application approved

Before anyone can be booked

Every application is screened. A person reads the ones that are not clear-cut. Nobody reaches a learner by simply signing up.

An approved application carries a mark. It appears only after TEEI has approved the application. The mark records that review decision, not a claim that LinkedIn verified the person.

Sessions happen in your browser. You never need a phone number or an address to take part, and you never have to give one.

It is free, and it stays free. There is nothing to buy here and no reason anyone should ask you for money.

What we ask of each other

Be kind and respectful. Treat each other the way you would want to be treated. Keep sessions focused on language practice and support. Ask first before recording a session or taking screenshots. Show up for a confirmed session, or cancel early so the other person can re-plan. Be patient when someone needs more time to find their words.

What ends an account

Not preferences. Any one of them, once.

  • Asking for or offering money, gifts, or paid services.
  • Sexual, violent, hateful, or otherwise harmful content or behaviour.
  • Harassment or discrimination of any kind.
  • Pressuring anyone to move off the platform, share contact details, or meet in person.
  • Using the platform to advertise, recruit, sell, or collect data.
  • Pretending to be someone you are not.

An account can be removed for any of these, without warning. If you are not sure whether something crossed the line, report it and let us decide. Deciding is our job, not yours.

The three controls that are yours

They work during a session and after it, and you never have to explain why you used one.

How each control works

Select a control. One side is what you do. The other is what they see afterwards.

Your screen

Volunteer

Thursday

Hi! Are we still on for Thursday at 18:00?Yes. I would like to practise job interviews.Great. Do you have WhatsApp? Easier to talk there.
ReportBlock

Report a concern

  • Inappropriate behaviour
  • Safety concern
  • Spam or unwanted contact
  • Something else

CancelSend report

What they see afterwards

Learner

Thursday

Hi! Are we still on for Thursday at 18:00?Yes. I would like to practise job interviews.Great. Do you have WhatsApp? Easier to talk there.
What they are told

Nothing

Not that a report exists, and not who wrote it. Their screen does not change at all.

What happens

The report reaches TEEI staff carrying the reason you chose, anything you wrote, and the conversation or session it came from.

What we can see

Those three things. A report does not attach your other conversations to itself.

Undoing it

A report cannot be withdrawn once it is sent. If you change your mind, write to us and say so.

What happens after a report

Reporting is not a message to the other person. It is a case that people at TEEI read.

  1. It reaches TEEI staff, carrying the reason you chose, anything you wrote, and the conversation or session it came from.

  2. Staff read it and look at the account it names, together with the history around what you reported.

  3. If one of the rules above was broken, the account is paused or removed. If something is unclear, staff come back to you and ask.

  4. Your name stays out of all of it. The person is never told who reported them, and never told that a report exists.

If you are a learner

  • You can cancel a booking, leave a session, block a participant, or stop using TEEI Language.
  • If a volunteer is not the right fit, simply book someone else.
  • You never have to answer a question or share anything you are not comfortable with.

If you are a volunteer

  • You must be 18 or older.
  • Keep clear, kind, professional boundaries. You are here to support language practice, not to give legal, medical, or financial advice.
  • If a learner shares something that makes you worry about their safety or wellbeing, tell TEEI staff.

Your information

We only ask for what we need to run sessions. Your email signs you in and sends the notifications you choose. You decide what goes in your profile and what you share during a session. You never have to share contact details. You can change your email, adjust your notifications, or delete your account at any time in Settings.

How we handle your dataManage your data in Settings

In an emergency, contact your local emergency services first.

Questions, or something you want to report? Email us at support@theeducationalequalityinstitute.org. You will never be in trouble for raising a concern in good faith.